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Process Improvement
  Sector Expertise > Local Government > Solution Examples
 

Objectives:

- To ensure that tax money was being utilized responsibly

 

 

 

Solution:
 - Continuous improvement culture to improve quality and efficiency of city processes and employees

- Lean training

- Kaizen Events

- Established an internal auditor to train department directors throughout the city



Accomplishments:

Results realized at the customer:

- Over 30% reduction in the permitting process

- $175,000 cost savings

- $100,000 annual interest savings

- $100,000 savings in employee time by hiring a part-time mail clerk


Additional Info:

- Full Story