Objectives:
- To reduce cycle times in several departments
- Develop standardized processes throughout city
departments
- Encourage teamwork among agencies
- Cut costs
Solution:
- Coordinate a city-wide assessment to identify
improvement areas
- Leadership development for all Department
Directors
- Implement and coach on sustainment of process improvements
Accomplishments:
- Resulted in a 35% timeline reduction in the
police recruiting process
- 50% time reduction from Receipt of Engineering
Plans to recording of Easement
- Identified 111 process redesigns and continuous improvement across all departments
